Samsung explain why
IP telephony makes it easier than ever for businesses to implement more efficient working practices, such as flexible/home working, mobile integration and unified communications, whilst also delivering lower call costs through SIP trunks and voice over IP that route calls over the internet or data network.
For multi-site organisations, it has the added benefit of unifying disparate offices with duplicated resources being able to be converted to shared resources, such as operators, providing a single point of contact for customers, a single number for mobile workers, a unified extension numbering plan and the ability to make or transfer calls between sites at no cost.
Samsung can deliver all these benefits from the outset as part of a fully converged IP telephony system – an option that is especially attractive for businesses that are currently restricted by legacy non-IP systems.
With a wide range of Samsung IP handsets and mobile applications available there is a model to suit all business needs and budgets.
Session Initiation Protocol (SIP)
An open standard, SIP addresses the setting up, processing and ending of calls over IP networks and is applicable to all the elements involved in making a call including handsets/softphones, applications, telephone systems, gateways and the servers that make up IP networks. But what does this mean, and what are the benefits for your business:
- Cost savings
- Enables flexible work practices
- On demand deployment
- Flexibility with phone numbers
Let’s look at each in detail
By converging internal voice and data networks into a single, unified infrastructure, phone systems in different sites can be linked via the IP network to avoid charges for internal, site to site calls and a reduction of the cost of ISDN lines at each site.
SIP also supports flexible working practices as there is the ability to integrate a home worker with an IP handset and broadband connectivity into an IP enabled PBX.
On Demand Deployment
Instead of having to buy and install a certain number of fixed ISDN lines, SIP trunks can be scaled up or down in line with customer demand without the need for physical installations: the only limitation is the network connection capacity. This means more efficient business planning.
Resilience and Disaster Recovery
Because SIP trunks are based on IP networks rather than physical dedicated wires into a company’s premises, in the event of a fire, flood or other disaster, calls can automatically be routed anywhere there is network connectivity.
This removes the need to maintain a parallel set of ISDN lines in a separate location as a back-up.
Flexibility with Phone Numbers
There is an ability to port existing numbers to SIP trunks or use geographical numbers to project a local presence even if you are based on the other side of the world.
Additionally, if you are moving premises you are able to keep the same number. This is not always possible with legacy ISDN lines or may involve increased call charges.
Future Proof Communications
SIP is the communication protocol of the moment, in our ever developing world of communications, it is important that as new services and ideas are developed the infrastructure is also updated; SIP is the current communication protocol that provides this.
Samsung Phone Systems
The Samsung Communication Manager series and the Samsung OfficeServ are both SIP-compliant IP phone systems that can deliver all the benefits of SIP to your business.
Samsung Wireless LAN
Our Mobility apps fully integrate mobile phones with a Samsung phone system. By automatically routing calls made from a smartphone via the office system when connected through any Wi-Fi network a business can reduce costs and gain greater visibility of employees’ phone activity.
Using our application also gives smartphone users access to corporate phone lists and shows the presence status of colleagues; enables the seamless transfer of calls between mobile handsets and desk phones; and allows incoming calls to ring a mobile, desk phone and home phone simultaneously.