Headline findings from the latest technology and workplace research
The cost of commuting continues to go up. According to Regus, the average proportion of salary spent on commuting now stands at 4%, up from 3% in 2010. Nearly a third of workers questioned by the workplace provider spend more than 5% of their salary on commuting. For 11%, travelling to and from work consumes £1 or more in every £10 earned.
The number of independent professionals in the UK has hit 1.88 million, a jump of 35% since 2008, according to research conducted by Kingston University for IPSE, the Association of Independent Professionals and the Self Employed. Women now make up 41.2% of skilled professionals who choose to work independently on a contract-by-contract basis.
Global courier ParcelHero estimates that 12% of parcel deliveries are unsuccessful, either being delivered at the wrong time or being ‘carded’ and requiring a second delivery attempt or customer pick-up from a parcel depot. Though collection points are increasingly popular, ParcelHero says the ideal solution are customer-operated 24-hour parcel lockers.
A third of British workers failed to take their annual holiday allowance last year, according to a YouGov survey commissioned by business information services company Wolters Kluwer. Reasons given include a heavy workload and concern about what an employer might think about taking time off work.
A study by LogMeIn and Ovum highlights the need for businesses to tailor their customer service to customer needs. More than four out of five consumers (84%) say they have stopped doing business with a brand due to bad customer service. The time it takes to get through to an agent is the biggest customer complaint, cited by 65% of consumers.
The word ‘trust’ was used 317 times in the annual reports of FTSE 100 companies last year, up from just 38 appearances in 2005, according to a study by the Chartered Institute of Management Accountants (CIMA). Robert Phillips, author of Trust Me, PR is Dead, said the word ‘trust’ has been “used and abused to the point of exhaustion”.
The smartwatch market is predicted to grow from 3.6 million unit shipments in 2014 to 101 million shipments in 2020, according to a report from IHS. Apple’s share of the market is predicted to fall to 38% in 2020, as other smartwatch makers address the vast Android smartphone market.
More than four out of 10 (42%) SME owners and decision-makers rely on ‘feel’ rather than data and analytics for an understanding of their customers. In a YouGov survey for First Data Merchant Solutions, 23% said that customer relationships would improve if their company spent more time gathering detailed customer feedback.
The annual income people say they would like to have in retirement has risen from £35,000 to £42,000, according to Aegon’s latest UK Readiness Report. The life insurance and pensions provider warns that to generate such an income you would need a savings pot of more than £1,000,000.
Mobile data traffic is predicted to reach almost 197,000 petabytes (PB) by 2019. This, says Juniper Research, is equivalent to more than 10 billion Blu-ray movies.
The cost of data breaches is increasing, warns Ponemon Institute. Its annual Cost of Data Breach Study: Global Analysis found that the average cost incurred for each lost or stolen record containing sensitive and confidential information has gone up by 6% from $145 to $154.
Last year, 90% of large organisations and 74% of small and medium-sized businesses suffered an information security breach. The Information Security Breaches Survey 2015 from the Government and PwC says the average cost of the most severe breaches has risen to between £1.46 million and £3.14 million for companies with more than 500 employees and to between £75,000 and £310,800 for SMEs.
Criminals who invest in malware schemes can expect a return on investment of 1,425%. Based on data from 574 data breach investigations, the 2015 Trustwave Global Security Report has worked out that a $5,900 investment in exploit kit and ransomware schemes will generate income of $84,100. The top two vulnerabilities exploited by cyber-criminals are poor remote access security and weak passwords.
Driven by the rapid digitisation of consumers’ lives and enterprise records, Juniper Research expects the cost of data breaches to quadruple to $2.1 trillion globally by 2019, almost four times the estimated cost of breaches in 2015. The Future of Cybercrime & Security: Financial & Corporate Threats & Mitigation also highlights the increasing professionalism of cybercrime.