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The Month in Numbers

42 Two-fifths (42%) of UK consumers stopped doing business with a company last year due to poor customer service. Amongst millennials aged 25-34, the figure was even higher, at 53%

43 Nearly half (43%) of UK employees admit to having lied on their CV. A study by blockchain start-up APPII found that baby boomers aged 45 and over are more than twice as likely to have lied as their millennial counterparts – 61% said they had lied, compared to just 25% of millennials

45 Male employees are 45% more likely than females to feel anxious when socialising with work colleagues, finds research from RADA in Business, the commercial arm of the Royal Academy of Dramatic Art. However, women are 39% more likely than men to experience anxiety in a job interview, and 37% more likely when negotiating a pay rise.

55 Half of British workers (55%) dream about work, with 28% experiencing work-related nightmares at least once a week (source: Totaljobs).

81 More than four out of five consumers (81%) believe brands should be held accountable for their environmental impact and should bear the responsibility for tackling plastic waste and pollution (88%). In a survey of 2,000 consumers by media agency MediaCom, 68% said they would pay more for products that weren’t tested on animals; 67% would pay more for environmentally-friendly products; and 60% would pay more to brands that give back to the local community. Almost two thirds (63%) believe brands overstate their green credentials.

86 Presenteeism is at an all-time high, according to the Health and Wellbeing at Work survey from CIPD and Simplyhealth. Over the last year, 86% of organisations have noticed staff turning up for work when ill, up from 72% in 2016 and 26% in 2010. Only 25% of respondents who have experienced presenteeism say their organisation has taken steps to discourage it, down from 48% in 2016

91 Even though 91% of people recognise that using the same password for multiple accounts is a security risk, 59% are guilty of the practice, claims LastPass. More than half (53%) have not changed their password in the past 12 months.

515 British workers spend £514.80 every year on takeaway coffee, in preference to drinking the office brew, reveals a study by Pact Coffee. Three quarters of office workers drink 2 to 5 cups of coffee every day, yet one in five describes the coffee provided by their workplace as ‘diabolical’. One quarter say it’s ‘only just drinkable’, with a further 13% describing it as ‘dodgy.’

820 An individual’s entire personal identity can be bought on the dark web for just £820, according to the Dark Web Market Price Index from the Virtual Private Network (VPN) comparison service Top10VPN.com. Bank details will fetch £168, Paypal logins £280 and passport details as little as £40

174,523 Identity fraud hit an all-time high of 174,523 cases in 2017. Although this is only 1% more than in 2016, it represents an increase of 125% compared to 10 years ago. More than one third of bank account take-over victims were over 60 years old. (source: Fraudscape report, Cifas).

2.6 million The number of data records stolen or compromised in global organisations rose by 88% in 2017 to 2.6 billion, with identity theft accounting for 69% of all incidents. The most affected industries were healthcare (27%), financial services (12%), education (11%) and government (11%). (source: Gemalto, Breach Level Index).

52.2 million Worldwide e-waste from discarded electrical and electronic equipment is forecast to grow at a rate of 3-4% over the next three years, to 52.2 million metric tonnes in 2021. Analysis of government data by OnRecycle shows that large household appliances, such as washing machines, accounted for most of the e-waste generated by UK households last year, followed by cooling appliances, display equipment and IT and telecoms equipment.

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2018