Spitfire Network Services, a provider of telecoms and IP engineering solutions to UK businesses, today reveals details on how it was able to transform the way Calthrops LLP, a rural South Lincolnshire High Street Solicitors, was able to operate and serve its client base. Specialising in Residential & Commercial Property, Wills, the Administration of Estates and Trusts, Family and Matrimonial matters and general Litigation and Dispute Resolution in Spalding and Holbeach, Calthrops was established over 175 years ago.
A firm of Calthrops LLPs size doesn’t enjoy the luxury of a standalone IT department – everything pretty much gets outsourced to partner companies. This is when the relationship with Spitfire Network Services began with Craig Delaney, Managing Partner and de-facto head of IT, Calthrops LLP.
A huge technology challenge for the firm is its rural location, meaning the offices suffer from unreliable and slow broadband. At this stage Spitfire were just supporting Calthrops LLP with broadband but on the back of telephone system woes, Calthrops LLP decided to engage with Spitfire to understand how they could support further. Despite the challenges it faced, Calthrops LLP were keen to forge ahead with cutting edge technology to modernise the way the firm operates.
This all became even more crucial once the pandemic occurred. All of the firm’s fee earners, the solicitors and the legal executives worked remotely with the ability to use the newly installed 3CX telephone system from Spitfire. Hosted in the cloud, the 3CX app allowed Calthrops LLP’s team to use their office extension from anywhere. Blended with new hardware and an upgrade to the file management system, Calthrops LLP was working more efficiently than ever.
The 3CX system enables the firm to centralise all of its calls directly to the main Spalding office – anybody ringing either office comes through to our main switchboard. This enables the firm to offer a seamless service to clients. Having these systems in place helps tremendously when you’re speaking to clients.
“Whilst the old analogue service was just about ok, you never really appreciate how good things can be when you move to digital. It has made us realise how much voice quality matters, said Craig Delaney, Managing Partner and de-facto head of IT, Calthrops LLP.
Across its two offices, the 3CX service is delivered over Spitfire’s own Voice Approved broadband or Ethernet circuits guaranteeing the end-to-end call QoS with guarantees on Latency, Jitter and Packet Loss both upstream and downstream.
“We’re meaner, we’re leaner and far more agile than we ever used to be. We’re also delivering a much-improved level of service to our clients, which is what truly matters to any law firm,” added Delaney.
To view more details, please visit: https://www.spitfire.co.uk/wp-content/uploads/2021/09/7711_Calthrops_Case_Study.pdf
About Spitfire Network Services
Spitfire has been providing business internet and telecoms services for more than 30 years. With an emphasis on engineering skills and customer service, Spitfire builds long-term business relationships with its clients – delivering innovative, award-winning solutions and significant cost savings.