As part of a technology upgrade, Ambassadors Bloomsbury recently installed new Samsung Hospitality TVs and a Samsung Electronics unified voice & data platform.
Specially designed for the hospitality industry, the voice and data system replaces the hotel’s ageing PABX telephone system, separate DECT radio infrastructure and Wi-Fi network with a single fully integrated solution.
Instead of separate DECT and desk phones, staff now use Samsung smartphones equipped with Voice over WiFi. With users’ mobile and internal extension credentials on one device, staff can be contacted on a single number and single device regardless of their location.
Francisco Ventura, general manager, Ambassadors Bloomsbury, says that the new solution has not only transformed staff communications, but also the guest Wi-Fi experience.
He said: “Upgrading our systems has made me realise how poor our service was previously. Our Wi-Fi service for customers and staff is now accessible everywhere and integration of mobiles into the system has given us a much better and lower cost method of communication with staff wherever they are. This will result in better customer service.”
Like Samsung, NEC has developed fully integrated solutions for the hospitality industry. It has just launched the NEC Smart Hospitality Solutions portfolio comprising communications platforms, Unified Communications (UC) applications, Property Management Systems (PMS), facial recognition systems, digital signage and guest room management systems.
Individual modules can be tightly integrated and information shared between them, enabling hotel owners and operators to provide value-add guest services and improve the productivity of hotel staff.
As an example, NEC cites its facial recognition solution, which makes it possible to view footage from cameras at hotel entrances and identify VIP guests in realtime using facial data registered in a PMS. Hotel staff can then greet guests personally.
Another example is the ability of guests to check-in and check-out or order room service using tablet terminals or their own smartphones.
NEC plans to strengthen the NEC Smart Hospitality Solutions portfolio while promoting a ‘Hotel IT in a Box’ approach, which consolidates different hotel solutions on a single server platform. NEC launched its vertically integrated solutions platform for the hospitality industry, the Application Platform for Hotels, to the Asian market in April 2015.
Yasunori Sakamoto, group chief executive, Global Hospitality Group, NEC Corporation, said: “By providing integrated comprehensive hotel solutions, NEC enables hotel owners and operators to deliver value-added services that exceed guest expectations, help gain loyal customers, enhance the efficiency of staff and their systems and contribute to improved profitability.”
He added: “NEC has established a Global Hospitality Group at our head offie that is responsible for global delivery and support of the NEC Smart Hospitality Solutions. Looking ahead, we are planning to launch regional business support centres in major international bases to accelerate the global roll-out of these solutions.”