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Phio first, humans second: EQL App

EQL, part of the Google Cloud for Startups Programme, has launched an AI driven triage tool for musculo-skeletal (MSK) conditions that reduces the need for costly human intervention and offers an alternative to telephone-based and remote physiotherapy services.

The app, due to undergo clinical validation by the University of Birmingham, features a chatbot, called Phio, that uses AI and machine learning to adapt its behaviour to every user, absorb knowledge and develop a ‘personality’. Algorithms guide users to the appropriate pathway: urgent care for those with ‘red flag’ symptoms; face-to-face care for those not suited to self-managed care; and a Digital Injury Management option, following later in the year, for those with low-grade injuries.