Hopkins, a Leeds-based supplier, installer and maintainer of catering equipment for fish and chip shops, has increased efficiency and productivity after implementing a paperless mobile workforce management solution
Each of the 17 vehicles used by the family-run firm’s refrigeration, plumbing, gas fitting and electrical engineers has been fitted with a BigChange rugged mobile computer.
As well as providing satellite navigation and vehicle tracking, the computers enable engineers to communicate with back office, access up-to-the-minute job schedules and complete job specific electronic worksheets. Electronic worksheets have replaced the mountains of paperwork that used to have to be returned to the office and enable customers to be invoiced immediately a job is completed.
Managing director Chris Hopkins said: “BigChange saves us a lot of time and hassle. Our engineers get important messages without having to talk while driving or interrupt another job. We can plot the best routes to customers and avoid delays by navigating around traffic hotspots. We can see where our engineers are in real-time and what they are working on, so we can allocate the best placed, suitably qualified technician immediately, even if they are en route, and tell customers exactly when he will arrive.”
He added: “JobWatch is a brilliant management tool. It allows us to pick up trends in service data that we can study to improve operational performance. Timesheet, stock control and turnaround time data can be analysed, and all are getting better.”
Administrators can access JobWatch from a PC, tablet or mobile phone, enabling them to schedule emergency jobs outside business hours without having to return to the office.