Legal & General customers have been able to manage their investments and still plan for retirement during the pandemic after the company rolled out Microsoft Teams to its staff.
The financial services business, which manages more than £1.2 trillion (as at December 31, 2019) in investments for clients, uses Teams to allow contact centre employees to work from home so they can continue to help customers while away from the office.
Microsoft 365 E5 is used alongside Teams to allow L&G staff to share information securely and stay connected.
Bruce Ingram, Office 365 Delivery Manager at Legal & General, said: “We had contact centre staff who needed to be able to support those customers at a critical point. What we really needed to do was look at a way in which we could create a common tool set and a common way of working, and Microsoft 365 gave us that opportunity.”