Jabra has launched a new franchise of wireless headsets that sets new standards for call quality, security and the number of staff who can simultaneously use them.
The new franchise is in response to the changing customer journey, where automation is replacing routine, transactional calls. As a result, human interaction is reserved for business-critical calls such as complex enquiries or complaints, which require the highest standards of call quality to ensure customer satisfaction and effective resolution.
As calls become longer in duration, organisations face a major problem with DECT channel availability, limiting the number of workers in any given space. Jabra Engage connects three times as many users in any given space – or ‘density’ – compared to competing technologies, without affecting the call experience in terms of sound quality and range.
With a range of up to 150 metres, Engage also brings freedom for employees to move about their work environment without affecting call quality. In addition, its advanced noise-cancelling microphones and enhanced speakers provide crystal-clear audio for perfect conversations with customers every time, no matter how busy the working environment.
As cybercrime mounts and customer calls routinely involve sensitive data, security is more vital than ever. Engage incorporates new features that make it the world’s most secure professional wireless headsets. This includes authentication and encryption functions, along with ‘physical assisted pairing’ which creates a secret link-key between the headset and docking base unit.
The range comprises the Engage 65 and 75. With all-day battery life and a rapid charging option, calls can last as long as they need to, increasing team members’ availability and ensuring important and valuable conversations with customers are not disrupted. Each Engage headset features an integrated busylight that acts as a ‘do-not-disturb’ sign, letting colleagues know that the user is on a call, thereby reducing interruptions.