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IT SUPPORT – PANDEMIC TRANSFORMS REPUTATION OF IT SUPPORT

Satisfaction with IT service desks has improved in 65% of businesses and 72% of public sector organisations following their successful response to COVD-19 lockdowns and working from home, reveals new research from Sunrise Software. 

Over 9 in 10 (92%) of those surveyed for The Changing Priorities: The Recovery and Regeneration of IT Service Management report said their organisation had adapted very or reasonably well to home working; 91% said that IT service staff had adapted well to the transition. 

Now that lockdowns have ended, IT service desks are continuing to change how they operate, with 47% of all organisations (and 59% of the public sector) focusing on ‘shift left’, enabling end users to solve basic or common issues themselves through access to knowledge and automated processes. 

www.sunrisesoftware.com 

2018