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Digitisation: Scanning As An Enabler for Digital Transformation

Despite advances in process digitisation (see page 16), a study carried out by Quocirca for PFU (EMEA) Limited, now part of Ricoh, shows that a huge amount of documents are still paper-based.

In a survey for Scanning As An Enabler for Digital Transformation, 69% of respondents said they still store customer records in paper form; more than half (52%) say they haven’t yet fully digitised payslips.

Reasons given for persisting with paper include compliance (cited by 39%), customer need (29%) and employee preference (25%).

The research highlights the risks associated with printed output, with 41% of respondents complaining that paper documents are left lying around the office even though 22% say they prefer hard copies for security reasons.

www.pfuemea.com/en-gb/quocirca

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