Despite advances in process digitisation (see page 16), a study carried out by Quocirca for PFU (EMEA) Limited, now part of Ricoh, shows that a huge amount of documents are still paper-based.
In a survey for Scanning As An Enabler for Digital Transformation, 69% of respondents said they still store customer records in paper form; more than half (52%) say they haven’t yet fully digitised payslips.
Reasons given for persisting with paper include compliance (cited by 39%), customer need (29%) and employee preference (25%).
The research highlights the risks associated with printed output, with 41% of respondents complaining that paper documents are left lying around the office even though 22% say they prefer hard copies for security reasons.
