Customer feedback

Posted on Aug 12 2016 - 8:05am by John Peters
RATING

Virgin Trains can now analyse feedback from its customers in real time using an app developed by eCRM specialist ITG Creator. The

The Awesometer gathers realtime customer survey information.

The Awesometer gathers realtime customer survey information.

Awesometer gathers realtime customer survey information and generates reports that can be accessed instantly by more than 600 Virgin Trains staff. Mark Brennan, CEO of ITG Creator, said: “By analysing survey results in real time and presenting them in an easy-to-understand form, the same technology could be used by any company to improve its relationship with customers by analysing their feedback and sentiment and taking immediate action.”

www.creator.co.uk

About the Author