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2025 Switch Off – nearly half of businesses aren’t aware that their communications services will be switched off

-Survey of 400 SMEs in the UK by Spitfire Network Services Ltd reveals a lack of preparation for the Openreach Analogue & ISDN Switch Off-

 -83% of businesses have no visibility on when their services could be switched off-

 -’Switch On to Switch Off’ survey also shows 3 out of 4 businesses haven’t prepared for the disruption the Switch Off could cause-

Spitfire Network Services Ltd, a provider of telecoms and IP engineering solutions to UK businesses, today revealed data that showed that nearly half (46%) of businesses have no idea that their communications services will be switched off completely by 2025 as part of the analogue and ISDN switch off.

The ‘Switch On to the Switch Off’ survey of 400 UK-based SMEs also highlighted that 3 out of 4 businesses (83%) have no visibility of when their services will be switched off, and over three quarters (77%) haven’t prepared for the disruption the switch off of services will cause.

By 2025, the last elements of Openreach’s analogue and ISDN network will be turned off as an all-IP network replaces these legacy services. Openreach will be switching off services at each exchange in turn. The first stage is to announce a “stop sell” date for each exchange. After this date no new affected services can be ordered and changes to existing services, no matter how minor, cannot be made. There are already over 200 exchanges that will be in the Stop Sell phase by January 2022. A list of the exchanges currently identified as Stop Sell can be found here.

Dominic Norton, Sales Director, Spitfire Network Services Ltd, commented: “When you consider that the services businesses rely on to ensure they can serve their customers will be gradually switched off between now and 2025, the lack of preparedness has surprised us. Now is the time to take action because the future of your business depends on it.”

“To facilitate the analogue network and ISDN switch off, newer technologies are being more widely adopted. For those using an analogue or ISDN telephone number service, they will need to move to Voice over IP and take a SIP service. This could be a Cloud PBX for example or fibre Ethernet for larger offices. The impact on telephony and broadband services is far reaching so you need to know how it will impact you. The project has already begun so don’t wait to consider your options – businesses need to be reviewing these now to ensure continuity.”

In total, 400 respondents were surveyed throughout March 2021 as part of the ‘Switch On to Switch Off’ survey conducted by Spitfire Network Services Ltd.

For more information about Spitfire Network Services Ltd, visit www.spitfire.co.uk. Spitfire Network Services has created a dedicated portal to provide guidance on the Switch Off here.

About Spitfire Network Services Ltd

Spitfire has been providing business internet and telecoms services from our central London offices for more than 30 years.

With an emphasis on engineering skills and customer service, we aim to build long-term business relationships with our clients – delivering innovative, award-winning solutions and significant cost savings.

This approach has seen us grow from a modest start-up to a business with more than £26m turnover and over 100 staff.

2018